Customer care

Refund & Return Policy

We review requests involving products that arrive damaged or leaking, the wrong product, or missing items.

How to report an issue

Contact care@aranyabloom.in promptly after delivery. Include your order reference, a description of the issue, and clear photographs of the product, outer parcel, shipping label and affected packaging. Please retain all items and packaging while we review the request.

Eligibility

For hygiene and product-integrity reasons, opened or used personal-care products cannot be returned for preference, scent, texture or change of mind. This does not limit remedies available for a verified damaged, defective, leaking, missing or incorrect item, or any rights that cannot lawfully be excluded.

Resolution

After review, we may offer a replacement or refund for the affected item. Do not send a product back unless we provide return instructions. Approved refunds are returned through the original payment method where available; processing time may depend on the payment provider or bank.

Cancellations

To request cancellation, contact us as soon as possible. An order that has already entered packing or dispatch may not be cancellable.